Question 1

What types of businesses do you serve?

Accepted Answer

We exclusively serve commercial and industrial clients — no residential work. Our clients include national grocery chains, retail property management companies, gas station operators, restaurant franchises, warehouses, distribution centers, and industrial facilities across Texas.

Question 2

Do you do residential pressure washing?

Accepted Answer

No. Einstein Surface focuses 100% on commercial and industrial clients. Our equipment, protocols, and pricing are designed for large-scale commercial operations.

Question 3

What surfaces do you clean?

Accepted Answer

We clean parking lots (asphalt and concrete), sidewalks, loading docks, dumpster pads, fuel islands, drive-thru lanes, building facades, storefronts, and more. If it's an exterior commercial surface, we can almost certainly clean it.

Question 4

Do you use hot water or cold water?

Accepted Answer

Hot water — always, for commercial work. Hot water power washing is the commercial standard because cold water cannot break down grease, petroleum, or biological matter. Any contractor cleaning commercial grease with cold water is delivering an inferior result.

Question 5

What PSI do you use?

Accepted Answer

Our equipment operates between 2,000 and 4,000 PSI depending on the surface type and contamination level. We adjust pressure to avoid surface damage while delivering thorough cleaning.

Question 6

Do you offer soft washing for building facades?

Accepted Answer

Yes. For delicate surfaces like painted brick, stucco, and EIFS, we use low-pressure soft washing with specialized detergents. High pressure on the wrong surface causes damage — we match the method to the material.

Question 7

Do you work nights and weekends?

Accepted Answer

Yes. Most of our commercial clients require night or early-morning service to avoid disrupting business operations. We schedule around your hours — not ours.

Question 8

How quickly can you get out to my property?

Accepted Answer

For standard scheduled service, we typically respond with a proposal within 24 hours and can begin service within the same week. Emergency or urgent cleaning requests are handled case by case.

Question 9

Do you offer recurring maintenance programs?

Accepted Answer

Yes — and this is how most of our clients operate. We offer weekly, bi-weekly, and monthly service programs for ongoing commercial maintenance. Recurring clients receive preferred scheduling and lower per-visit pricing than one-off cleanings.

Question 10

Can you handle multiple locations?

Accepted Answer

Absolutely. We work with property management companies and national chains with multiple Texas locations. We offer centralized billing, unified scheduling, and consistent service standards across all sites.

Question 11

Do you provide service documentation?

Accepted Answer

Yes. After every visit, we provide a service report documenting what was cleaned, when, and the condition of surfaces. This is important for compliance records and internal property management reporting.

Question 12

Do you use water reclamation?

Accepted Answer

Yes. We use water reclamation systems on all commercial jobs to capture and contain contaminated runoff. This is required by law in many Texas municipalities and prevents wastewater from entering storm drains. If a contractor doesn't mention water reclamation, you may be inheriting their environmental liability.

Question 13

Are your cleaning chemicals safe?

Accepted Answer

We use eco-friendly, biodegradable detergents and degreasers on all jobs. For food-adjacent areas like restaurant exteriors, drive-thrus, and grocery store surroundings, we use food-safe formulas approved for use in those environments.

Question 14

Can you clean near storm drains?

Accepted Answer

Yes — and we take it seriously. Our water reclamation equipment is specifically designed to prevent contaminated water from reaching storm drains, in compliance with EPA and local Texas environmental regulations.

Question 15

Are you licensed and insured?

Accepted Answer

Yes. Einstein Surface is fully licensed, insured, and certified as a commercial cleaning contractor in Texas. We carry general liability insurance and can provide certificates of insurance upon request.

Question 16

How much does commercial pressure washing cost?

Accepted Answer

Pricing depends on surface type, square footage, and contamination level. Parking lots typically range from $0.05–$0.15 per square foot. Loading docks run $150–$500 per dock. Dumpster pads run $75–$250. The best way to get accurate pricing is a free property assessment — we provide detailed proposals with line-item pricing.

Question 17

Do you charge for estimates?

Accepted Answer

No. Property assessments and estimates are always free with no obligation. We assess your surfaces, document current conditions, and provide a detailed written proposal within 24 hours.

Question 18

Is recurring service cheaper than one-off cleaning?

Accepted Answer

Yes — significantly. A property cleaned on a monthly program typically costs 30–50% less per visit than one-off cleaning, because surfaces are maintained rather than neglected and then deep-cleaned. Recurring clients also receive priority scheduling.

Question 19

Do you offer contracts?

Accepted Answer

Yes. We offer annual maintenance contracts for clients who want price certainty and guaranteed scheduling. Month-to-month programs are also available for clients who prefer flexibility.

Question 20

What cities do you serve?

Accepted Answer

We serve the entire state of Texas. Primary markets include San Antonio, Austin, Dallas/Fort Worth, Houston, Corpus Christi, Laredo, Lubbock, Midland/Odessa, Abilene, San Angelo, Big Spring, the Gulf Coast, Rio Grande Valley, Central Texas, and East Texas. We also serve surrounding communities throughout Texas.

Question 21

Do you serve the Gulf Coast?

Accepted Answer

Yes. We serve the full Texas Gulf Coast corridor — from Galveston and Beaumont down through Corpus Christi, Victoria, Rockport, and Port Lavaca. Salt air and coastal humidity accelerate buildup significantly, so we recommend higher-frequency programs for Gulf Coast properties.

Question 22

Do you serve the Rio Grande Valley (McAllen, Brownsville, Harlingen)?

Accepted Answer

Yes. We serve all major Rio Grande Valley markets including McAllen, Brownsville, Harlingen, Edinburg, Mission, Pharr, and Weslaco. The extreme heat and dust of South Texas creates heavy contamination buildup — we use industrial hot water systems formulated for high-heat environments.

Question 23

Do you serve Central Texas (Waco, Temple, New Braunfels)?

Accepted Answer

Yes. Our Central Texas service area covers the full corridor from Waco and Temple down through Killeen, Georgetown, Round Rock, New Braunfels, Seguin, and San Marcos. We connect seamlessly with our San Antonio and Austin teams for multi-city programs.

Question 24

Do you serve East Texas (Tyler, Longview, Lufkin)?

Accepted Answer

Yes. East Texas is one of the most demanding environments for exterior surface cleaning due to the humidity, pine pollen, mold, and algae growth common in the Piney Woods region. We serve Tyler, Longview, Lufkin, Nacogdoches, Beaumont, Port Arthur, Marshall, and surrounding areas.

Question 25

Do you serve rural or small-town Texas locations?

Accepted Answer

Yes, for clients with ongoing maintenance needs or multi-site programs. If you have a commercial property outside a major metro, contact us and we'll let you know our availability in your area.

Question 26

Can you service multiple Texas locations in one contract?

Accepted Answer

Yes. We specialize in multi-site programs for property management companies and national chains operating across Texas. One contract, one billing relationship, consistent service statewide.

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